Avera London - Return & Cancellation Policy

Last updated: 1-10-2025

PLEASE NOTE: WE DO NOT OFFER FREE RETURNS; FEES APPLY.

We want you to feel confident shopping at Avera London. If your item isn’t quite right, you may return it under the conditions below.

Yes you can return your order within 30 days of receiving it.

To qualify for a return, the item must meet the following conditions:

The product is in original condition, including all parts, components, labels and packaging.
Only normal, minimal handling is visible. Items showing signs of use, wear, washing, perfume, sweat, stains, or damage that occurred after delivery may be rejected.
For hygiene-sensitive items (such as jewellery), the product must be unused and unworn.
If the item arrived damaged or defective, please notify us immediately with photo evidence.

Avera London reserves the right to reject or partially refund items that do not meet these conditions.

Returns are reviewed within 7 working days after we receive the item. Once inspected and approved, you will receive confirmation by email.

If your order meets the conditions above, simply follow these steps:

After your request, we will provide you with the correct return address.

Do not send your return to the sender address printed on the parcel.

All return shipping costs are the responsibility of the customer.

We strongly recommend using tracked shipping, as we cannot be held responsible for lost parcels.

Under our store policy, you may cancel your order within 12 hours of placing it.

After this timeframe, the order is automatically processed and prepared for dispatch and cannot be cancelled.

If you wish to cancel within the 12-hour window, email us immediately at info@averalondon.com with your order number.

If your order has already been shipped or is in transit, it cannot be cancelled.

You may wait for delivery and then return the item following our return process.

Our items are shipped from our international warehouse. Shipping times may vary.

If your order is already on its way, cancellation is not possible.

Once delivered, you may notify us of your wish to return and send the item back.

To speed up processing, please provide us with a shipping confirmation when sending your return.

Once we receive and inspect your returned item:

Approved refunds will be issued using the same payment method you used at checkout.
Refund processing may take up to 14 days, depending on your bank or payment provider.
Delivery costs are non-refundable, unless we sent a defective or incorrect item.

ALL RETURNS ARE SHIPPED AT THE CUSTOMER’S EXPENSE TO OUR INTERNATIONAL (ASIA-BASED) WAREHOUSE.

If you have any questions about returns, cancellations, or your order, please contact us at: info@averalondon.com